• SIM card in smart-watch must have a positive balance (how to check the balance-link) and Internet connection
  • Maybe on your smartphone there is a special configuration from the manufacturer. For example, Xiaomi smartphones, it is recommended to set the option "Show over all Windows"
  • Make sure that your ELARI SafeFamily account is logged in ONLY on one device
  • Reinstall the application and allow the requested permissions:

Open on your smartphone Settings-Applications and notifications-Application notifications-Select the ELARI SafeFamily application:

  1. Turn on "Notifications"
  2. Turn on "Show notification icons"