Smart watch

Volume control
Settings must be performed when the watch is included. SIM-card is installed in the watch must have a positive balance, and internet connection. SIM card b...
Thu, 12 Dec, 2019 at 12:40 PM
SIM card PIN code
Impossible to enter SIM card PIN code in the smart watch. 1. Turn off the smart watch and remove SIM card. 2. Smart watch should be completely discharg...
Mon, 19 Aug, 2019 at 2:25 PM
On the screen is crossed circle
"Class Mode" is activated. Only the administrator can turn on/turn off "Class Mode". Open ELARI SafeFamily application-Settings- Class ...
Thu, 15 Aug, 2019 at 5:10 PM
Verification code does not arrive in the email
1. Verify that email address was entered correctly. 2. Check the "Spam" folder. 3. Email with a verification code arrives within 15 minutes. 4....
Thu, 15 Aug, 2019 at 6:01 PM
Device is offline
Possible reasons: SIM card installed in the watch is not registered in the mobile operator network. Insert SIM card in the smartphone and turn off WiFi, m...
Thu, 27 Feb, 2020 at 6:02 PM
Cannot add a safe zones, notifications do not come
Cannot add a safe zone: 1. Try to add "Safe zone" near-press "Save" 2. Сheck SIM card balance 3. The smart watch location not display...
Fri, 16 Aug, 2019 at 3:07 PM
Child took off the smart watch, i didn't get the notification
This function supports only FixiTime 3, KidPhone 4G, KidPhone 4GR, FixiTime Lite, KidPhone 4GR M, Wink 4G In the smart watch should be installed the SIM ca...
Mon, 7 Oct, 2024 at 10:04 AM
Сannot make a voice call to the smart watch. If "Protect from Stranger Calls" is turn off, during an incoming voice call on the display shows "unknown call"
Open Elari SafeFamily application-Settings-Deivce Settings-Protect from Stranger Calls-Turn off Check that the user number is in international format (Elar...
Mon, 19 Aug, 2019 at 12:19 PM
Forgot username/password to log in to the app.
Log in to the app and select "Forget password" on the main page The login to log in to the application is your Email, which you entered when y...
Mon, 7 Oct, 2024 at 8:48 AM
ELARI SafeFamily. Notifications don't work
SIM card in smart-watch must have a positive balance (how to check the balance-link) and Internet connection Maybe on your smartphone there is a special c...
Wed, 4 Dec, 2019 at 3:41 PM